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MA-tek FTP

Sustainability report

Stakeholder Engagement

 

 

All Types of Stakeholders and Communication Methods in 2021

Stakeholders

Issues of Concern

Communication Method and Frequency

 

Employees

  • Information Security
  • Customer Privacy
  • Regulatory Compliance
  • Business Performance
  • Recruitment and Development
  • Labor–Management Meetings (once every quarter)
  • Employee Suggestion Box (without a fixed schedule)
  • Employee Satisfaction Survey (once every year)
  • Manager Monthly Meeting/Bimonthly Meeting (every month/every two months)
  • Employee Conference (once every year)
  • Performance Appraisal (once every year)

Customers

  • Information Security
  • Customer Privacy
  • Technical Service Quality
  • Customer Relations and Development
  • Innovation and Intellectual Property Management
  • Provision of Consulting Services on the Company Website (regular)
  • Customer Satisfaction Questionnaire (once every year)
  • Telephone, Email Contact (regular)
  • Technical Seminars (without a fixed schedule)

Shareholders / Investors

  • Sustainable Development Strategies
  • Customer Relations and Development
  • Innovation and Intellectual Property Management
  • Recruitment and
    Development
  • Social Participation
  • The Company Spokesperson (without a fixed schedule)
  • Stock Agency and Specific Responsible Personnel (without a fixed schedule)
  • Company Website Investor Section (without a fixed schedule)
  • Annual Shareholders’Meeting (once every year)
  • Revenue Announcement (once every month)

Suppliers

  • Customer Privacy
  • Information Security
  • Taxation Management
  • Technical Service Quality
  • Social Participation
  • Supplier Evaluation Procedure and Management Platform (without a fixed schedule)
  • Telephone, Fax (without a fixed schedule)
  • Email Contact (without a fixed schedule)

Government Agencies

  • Technical Service Quality
  • Customer Privacy
  • Innovation and Intellectual Property Management
  • Information Security
  • Conference/Laws and Regulations Briefing (without a fixed schedule)
  • Official Document Communication (without a fixed schedule)
  • Market Observation Post System (disclosed according to regulations)

Community and Society

  • Regulatory Compliance
  • Risk Management
  • Technical Service Quality
  • Workplace Safety and Health
  • Employment Relationship
  • Community, Social Group
  • Contact and Cooperation (without a fixed schedule)
  • Complaints Hotline (without a fixed schedule)

Academic Research Institutions

  • Waste and Hazardous Substance Management
  • Energy Resources Management
  • Social Participation
  • Employee Compensation and Benefits
  • Employment Relationship
  • Industry–Academia Cooperation (every year)
  • Provision of Consulting Services on the Company Website (regular)
  • Telephone, Email Contact (regular)
  • Technical Seminars (without a fixed schedule)

 

 

 

Customers

 

We provide customers with a full range of analysis services and consulting services. If a customer has concerns, we communicate with them promptly. We aim to understand customers’ needs to enhance interactions and cooperation.

 

To this end, we conduct regular customer satisfaction surveys and regularly review possible improvements in managers meetings.

 

Contact:Sales Dept. | Ms.Ruby Chai

: +886-3-6116678 ext : 3821 

: +886-3-5630777

Email (General Enquiries):rubychai@ma-tek.com

Email (Appeal or Report Problems):ir@ma-tek.com

 

Suppliers

 

We have established supplier evaluation procedures and management operations. We build close, long-term relationships with suppliers based on mutual trust and benefit as well as the common pursuit of sustainable growth for both ourselves and our partners.

 

Contact:Purchasing Dept.

: +886-3-6116678 ext : 3733

: +886-3-5630777

Email (General Enquiries):pur@ma-tek.com

Email (Appeal or Report Problems):ir@ma-tek.com

 

Investors

 

Shareholders can always contact a company spokesperson. Our stock affairs agencies and dedicated personnel handle issues such as shareholder suggestions and disputes. You can also visit “Investors” section on our website.

 

We disclose our financial business performance and other corporate governance matters according to regulations to assist investors with understanding our operations.

 

Contact:Finance Dept.| Ms. Lee

: +886-3-6116678 ext : 3766

: +886-3-5630777

Email (General Enquiries):stock@ma-tek.com

Email (Appeal or Report Problems):ir@ma-tek.com

 

Employees

 

All labor-related affairs will be handled in accordance to the relevant laws and regulations. In addition to a safe and comfortable workplace, we provide our employees with appropriate training and development opportunities, reasonable salaries and benefits. We have also set up easy-to-use channels for employees to provide their suggestions and feedback.

 

Any new or revised labor-related measures and proposals will only be finalized after full negotiations and the agreement of both parties to ensure mutually beneficial conclusions.

 

Contact:

Email (Employee Complaints): hr@ma-tek.com

 

Community Members

 

We actively participate in community service and donate regularly to charity. We are committed to maintaining our Earth’s resources and reducing the impacts on our environment.